Europa has expanded its offer with the launch of the new Europa Contact Centre.
The Europa Contact Centre has been launched following the acquisition of some of the trade and assets of Menzies Response earlier this year. The Europa Contact Centre is part of Europa Warehouse (offering 3PL warehousing and logistics). It is a hugely successful division of Europa Worldwide Group, which is led by Maria Torrent-March.
Fully compliant contact centre
The fully compliant contact centre is based in Ashford, Kent. It strengthens the Europa Warehouse division’s services, offering an extensive range of outsourced customer support by phone and digital platforms.
Europa Contact Centre is being headed up by experienced service and operations manager, Alison Flannery. Alison becomes General Manager and has over 20 years’ experience in outsourced customer servicing.
Europa Warehouse Director, Maria Torrent-March, comments: “We’re delighted to formally launch Europa Contact Centre with Alison heading up the team. This is a perfect acquisition, complementing our current 3PL portfolio and enabling us to offer even more comprehensive service to brands looking for additional outsourced solutions.”
“Our new Ashford Contact Centre already has a proven track record in service, working with a variety of clients across sectors. It will be great offering for both our current and new clients who may want the additional support of an expert team to provide outsourced services to support peak times as well as sales and e-commerce support and back-end services.”
“The Ashford Contact Centre was clearly the right fit for our business, demonstrating experience (20 years), a flexible approach and a passion for first class servicing.”
Investing in 3PL
Europa Worldwide has been investing heavily in its Warehouse division following strong results by the award-winning team. The successful Menzies Response acquisition added a Rushden warehouse to its growing storage portfolio with further enhancements to its existing facilities (including a £250,000 refit of its Birmingham site which is underway). Europa Warehouse has improved service offerings to its clients in terms of both storage and functionality.
Europa Warehouse – logistics division delivers a cost-effective solution together from four warehouse sites, in Birmingham, Rushden, Northampton and Dartford. Its portfolio includes bonded facilities (HMRC Customs Warehouses A-Type and Excise Warehouses). Support includes a range of value-added capabilities including e-commerce fulfillment, production services, inventory management, packing, labeling, special deliveries, final assembly, quality control and critical parts management.