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Cyber Crime Warning and Disclaimer

At Europa we care that you do not become a victim of Internet Fraud


At Europa Worldwide Group we take the protection of our staff, partners and customers very seriously.


Please be alert to fraudsters who may use our identity on websites and email messages to mislead people on the internet. Falling for any of the scams being perpetrated can prove very expensive, so we advise you are always cautious. Fraudulent communications typically concern requests for advance wire transfers, credit card payment or other means of advance payments for money to pay for goods ordered via the internet.  


Unfortunately, we are sometimes contacted by individuals who have been involved in a cyber-attack which includes the Europa Worldwide Group name. For example, individuals who have been sold a tractor online and paid for it in advance based on the promise of delivery by Europa, then the scammer cannot be traced. Documents that look like they have come from Europa are used to make it look believable, however, they are fraudulent documents that are not real. This is just one example of the many ways that fraudsters may trick you into making an advance payment.  


If you have been contacted by someone who is claiming to be Europa Worldwide Group or one of our divisions, and requesting payment in advance, then this may be cyber fraud.


Please report this to the appropriate authorities. If you have already fallen victim to the fraudulent attack, I am afraid we are unable to assist, and it is in the hands of your local law enforcement body to resolve. 


We do everything in our power to prevent these scams from happening, but Europa assumes no liability for damages caused through unlawful or fraudulent usage of the Europa name.


Our divisions are Europa Road, Europa Air & Sea, Europa Warehouse and Continental Cargo Carriers. We hope, however, that our disclaimer below prevents you from becoming a victim of fraud.


UK – National fraud and cyber-crime reporting centre: https://www.actionfraud.police.uk/


European cyber-crime reporting centre: https://www.europol.europa.eu/report-a-crime/report-cybercrime-online


See our full Cyber-Crime Warning and Disclaimer below.


Europa never asks for or accepts payment in advance for transport or other Europa services, except for Cash on Delivery shipments, where payment is only due at the actual moment of delivery, and at no other time. In all other cases, payment is only ever required after a delivery has been made. We advise all customers to be aware that the existence of a consignment number of fake Europa paper is not proof that the goods are in our custody. Furthermore, Europa will never ask, in writing or by telephone, for any personal information such as PIN codes, passwords or credit card details.


Therefore, if you have been asked to provide personal details or to pay in advance, then something is not right and please flag it to your local authorities.


If you are in any doubt as to the authenticity of any Europa communication or whether Europa is delivering a shipment to you, please call our action helpline in Dartford +44(0)1322 474000 who will direct you to the correct person to speak with.  

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