Our highly experienced Kent based team have been providing outsourced contact centre services for over 20 years – across sectors and for a variety of recognisable brands.
Operating as the voice of your brand and values, our purpose is to proactively drive sales and loyalty by providing first class service to your customers, supported by meaningful intelligence to our clients to aid continual improvement in the customer experience. Inbound or outbound we provide seamless services via our multi-channel response handling, answering questions and solving issues quickly and efficiently.
However unique or complex your requirement we’re nimble enough to be able to adapt and respond with a range of first-class options. We can support your Customer contact strategy using our exceptional skilled staff and omni channel technology.
We are always available for a friendly chat and free consultation to see if we can help support your customer experience. You can contact us here.
- E-commerce product ordering & post sales customer service
- Booking lines
- Membership management services
- Subscription Management
- Out of hours/Overflow Services
- Payment processing
- Outbound contact – customer & employee surveys
- Data capture & back office admin support
- Industry leading Omni-channel response handling platform.
- Dedicated account managers for every account
- Flexible, scalable resourcing using permanent, skilled advisors
- Fully secure environment operating in compliance with PCI and GDPR regulations.
- Integrated platforms enabling real time, proactive management of your activity
- Customer CRM processing system available for clients use or ability to plug into client’s own software
- Latest Quality Assurance software enabling tailored, adaptable performance review
- Provide tailored and flexible solutions
- Share learnings and improvements across our clients.
- Honesty & transparency – we’re not just partners but part of your team
- Keep quality at the heart of what we do – ISO 9001:2015 management systems driving quality and continual improvement
- Ensure ongoing investment in innovation, technology & our people
- Connect our clients and customers.
We work hard to engage, empower and value our advisors and, at every level, operate based on a culture of ownership and accountability.
In summary, we are are a professional, reliable and dedicated bunch.
Our Words of Wisdom
John Cole, our Head of Contact Centre Sales shares his words of wisdom about what to look for when you are outsourcing contact centre services…
Contact Centre agents are the front line of customer service, entrusted with the demanding task of pleasing and appeasing customers. Here are some of the customer service skills every agent should master, to deliver the very best service.