After losing a colleague to suicide, the team wanted to do something to bring themselves together in her memory and in doing so, raise money for and awareness for The Samaritans, a charity for anyone who needs someone, responding to over 10,000 calls a day.
Mat Jobson, Contact Centres General Manager, said: “I am incredibly proud of my Contact Centre team taking part in walking and running over 26 miles for The Samaritans to remember such a loved member of our team.
“The team came together, supported one another, and grew their relationships on a personal and professional level. Mental health awareness and wellbeing is so important, and our team working tirelessly for such an important cause is admirable. Fundraising brings people together, and our 50:50 match funding promise is a great way of supporting our staff, whilst helping so many incredible causes.”
Elaine Robertson, Head of Human Resources at Europa, said: “Charity work is incredibly important to use at Europa, and we’re always looking for ways to support causes that mean a lot to our employees. We’re fortunate to have such a proactive and caring team and we’re very proud that our staff, suppliers and friends want to get involved by supporting a number of important initiatives.”
Europa’s charity match-funding programme
The Europa Team fundraise in their spare time for charities that are close to their hearts. The Europa 50:50 charity match funding programme means that Europa has pledged to match the funds raised by the team, raising the total to £500.
Since 2019 alone, across all divisions of Europa, over £23,000 has been raised and the team has supported more than 25 UK charities.
More about the Europa Contact Centre
Europa Contact Centre offers a diverse range of inbound and outbound services including E-commerce customer service support, booking lines, membership & subscription management, out of hours/overflow reception services and fully compliant payment processing. This investment ensures that customers can get in touch by multiple channels including telephone, emails, web chat, SMS, WhatsApp and digital.
Europa Contact Centre is part of the Europa Worldwide Group which recently featured in The Sunday Times Profit Track 100 2021, which ranks Britain’s 100 private companies with the fastest-growing profits (over their latest three years).