As a European logistics partner you can trust, we understand the paramount importance of reliable and timely deliveries. That’s why Europa Road is proud to offer an unparalleled Money Back Guarantee option– ensuring your consignments reach their destination on time, every time, or you don’t pay a penny.
The benefit of using our Money-Back Guarantee includes complete peace of mind for your supply chain, uncompromising commitment to customer satisfaction and a seamless integration into your operations.
Our Money Back Guarantee is available across all our European freight options – groupage, part loads, full loads, and dedicated vans – hugely simplifying delivery and customs processes for you.
A missed delivery can affect far more than the shipment itself. Production can slow down. Stock can miss a launch or replenishment window. Customer commitments can quickly come under pressure.
Europa Road’s Money Back Guarantee puts a clear promise behind the agreed transit time. It gives your business more confidence when planning important European freight and provides real accountability if that commitment is missed.
Because when timing matters, an estimate is not enough.
The Money Back Guarantee is available on selected European Road services:
Whether you’re moving a regular pallet shipment, a larger stock transfer or urgent freight, our team will help you choose the right service for your goods, deadline and budget.
A guarantee is only as strong as the operation behind it.
Europa Road combines daily European movements with Dartford Hub, an established UK and European network, in-house customs expertise and experienced operational teams.
This gives us greater control across the journey, from collection and customs through to final delivery. It is the operational strength that allows us to make a clear commitment and stand behind the transit time we agree.
Not simply an estimated delivery window. A promise backed by Europa Road.
Don’t let unreliable deliveries become the weak link in your supply chain and customer experience. For a small increase in price, you’ll gain invaluable peace of mind knowing your consignments are in the hands of a logistics partner dedicated to on-time delivery, guaranteed.
Europa Road’s Money Back Guarantee is a clear commitment to the delivery timing we agree with you. On selected European road freight services, if your shipment doesn’t arrive within the agreed transit time, you won’t pay the transport charge. It gives you greater certainty when delivery timing matters.
The Money Back Guarantee can be available across Europa Road’s groupage, part load, full load and dedicated van services. Availability depends on the service and shipment requirements, so speak to our Road team about the right option for your freight.
No. The Money Back Guarantee is available on selected services and is not automatically applied to every shipment. Our team can confirm whether it is available for your movement and explain the relevant terms before you book.
For shipments using the Money Back Guarantee, Europa agrees the delivery timing with you as part of the service arrangement. This gives you a clear commitment to plan around, rather than simply an estimated transit time.
If a shipment covered by the Money Back Guarantee does not arrive within the agreed transit time, you do not pay the transport charge, subject to the applicable terms and exclusions.
Yes. Where the guarantee is available for the service you use, it can support regular European freight movements as well as one-off shipments. For businesses moving recurring groupage, part load or larger consignments, it can provide a clearer level of accountability around delivery timing.
Speak to your Europa Road account manager or contact our Road team when discussing your next European shipment. We’ll confirm whether the guarantee is available, agree the delivery timing and help you choose the right service for your freight.
