Job Role:                                 Customer Service Operator                            

Division/Department:              Europa Road                           

Location:                                  Rotterdam                                                                             

Reports to:                               Market Manager – Unaccompanied Trailer Operations                        

About Europa Worldwide Group:

Europa Worldwide Group is an ambitious independent logistics operator specialising in Road freight, Air & Sea freight and Warehousing.

We provide market leading products and services to leading international and UK businesses who have chosen Europa because of its commitment to providing best in class services.

We have featured in the prestigious Sunday Times Top Track 250 three times and employ over 1,300 staff globally. The company’s turnover of £260 million in 2021 is expecting to increase to £300 million in 2022.

Position Summary:

Manage customer requests and queries effective, demonstrating excellent customer service and attention to detail, ensuring all requests for information are closed and clients are left confident in us moving their shipments.

This is where you come in:

We are currently looking for a Customer Service individual to join our Europa team. You will need a good telephone manner, ideally come from a freight background and be able to proactively deal with situations & problem solve.

Our Ideal Person:

• Strong, confident personality with an internal sales background and/or customer service background.
• Time management skills are essential as are communication (face-to-face and over the phone) skills.
• Exceptional attention to detail
• The ability to prioritise and to work under pressure of workload and within a targeted environment.
• A good head for numbers is required.
• At least 2 years Commercial Office experience preferred
• Excellent communicator and dedication to excellent customer service
• Fluent in Dutch and English

In this role, you will:

• Work closely with the sales team to handle customer requests and queries effectively.
• Build shipments into our TMS (Transport Management System) accurately and consistently.
• Obtain relevant paperwork from customers and review the paperwork to ensure compliance for export entries.
• Handle inbound enquiries for information from customers via email and telephone.
• Effectively communicate with customers via email and telephone, providing excellent customer service throughout.
• Review customer enquiries and manage them until closure.
• Communicate collection, customs and delivery information to customers and make them aware of any changes.
• Respond to problems or concerns raised by customers in a timely manner to handle the queries within the required turnaround time.
• Escalate issues to the Sales Operator when necessary.
• Undertake any other duties as requested by their line manager, commensurate with the role.
• Ensure you comply and follow our company values, which we refer to as ‘Our Approach to Business’!

What you can expect from us:

• Excellent salary package, EUR 2750 per month + 8% holiday allowance
• Superb, located offices
• Europa Rewards Scheme (offers/discounts on latest technology, vouchers, gym membership etc)
• The opportunity to develop, progress and work within a global organisation which is rapidly growing.
• A fantastic working culture which promotes excellent work/life balance.
• Working closely with a team of talented individuals with a great work ethic who also love to have fun!
• Holiday allowance of 8% of the gross annual base salary (excluding bonus) divided in 12 equal monthly instalments.
• 25 working days’ paid holiday plus normally 7 Statutory holidays.
• Contributory company pension scheme.
• Employee Wellbeing Program
• Laptop / phone