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Import Operator

Job Role:                                              Import/Export Operator                                                           

Division/Department:                       Road   

Location:                                             Dartford                                   

Reports to:                                          Operations Manager   

About Europa Worldwide Group:

We are an independent privately-owned operator delivering pro-active and innovative freight solutions worldwide. We’ve grown to employ more than 900 staff and have a presence in more than 160 countries across the globe, offering Road, Air and Sea, Showfreight, Warehouse and Contact Centre services.

Position Summary:

To handle groupage network consignments coming into or out of our network partners for both imports and exports.

This is where you come in:

We are currently looking for an Import/Export Operator to join our Europa team. You will need a good telephone manner and ideally come from a Road freight background.

Our Ideal Person:

  • Excellent time management –Handling multiple urgent tasks whilst having the ability to constantly prioritise your incoming workload.
  • Flexible working approach –Being able to move from one task to another under sometime tight deadlines.
  • Previous experience within European Freight Forwarding and Operations
  • Excellent communicator and dedication to excellent customer service and a desire to improve the Gross profit margins are required.

In this role, you will:

  • Receiving inbound calls and dealing with calls correctly in order to satisfy internal sales or external branch’s needs.
  • Building strong working relationships with partners and colleagues, establishing a professional and reliable service for all branch forwarding requirements.
  • Constant monitoring of collections/deliveries to ensure agents/hauliers meet their agreed service levels.
  • Generating Export/Import Booking Confirmations advising to UK/overseas agents.
  • Dealing with agents/hauliers making sure that ultimate customer service is met at all times.
  • Overall Purpose of this role is to ensure that the Europa Branches receive excellent customer service and the team comply to Import/Export operational procedures and in-line with company policy.
  • Maximising profitability and increasing revenue/margin on all non-serviced EU markets and Routes
  • Working within the Europa framework at all times to ensure development of Group/Core services.
  • Ensuring purchase invoices are in-line with agreed cost

What you can expect from us:

  • Excellent salary package.
  • Europa benefits scheme (on successful completion of probation period) –offers and discounts on latest technology, vouchers, gym membership etc.
  • The opportunity to develop, progress and work within a global organisation which is rapidly growing.
  • A fantastic working culture which promotes excellent work/life balance.
  • Working closely with a team of talented individuals with a great work ethic who also love to have fun!
  • 24 days holidays.
  • Contributory company pension scheme.

Interested? Apply below

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