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Sales Operator

Europa Worldwide Group are currently recruiting for an exciting opportunity as a Sales Operator, to join our fantastic Sales Department

About Europa Worldwide Group:

We are an independent privately-owned operator delivering pro-active and innovative freight solutions worldwide. We’ve grown to employ 1,200 staff, have turnover exceeding £200 million and have a presence in more than 160 countries We recently featured in The Sunday Times Top Track 250 for the third time. We are structured into five Divisions – Europa Road, Europa Air & Sea, Europa Warehouse and Europa contact centre.

We are currently looking for a Sales Operator to join our Europa team. You will need a good telephone manner, ideally come from a customer service or sales operation position and be able to proactively deal with situations & problem solve.

The successful candidate will support the Account Manager through administrative duties to allow them to focus on new and existing business development. Along with general office admin this will also involve the direct communication with their customer base via email and phone, along with the utilisation of Europa software.

Our Ideal Person:

  • Strong, confident personality, with customer service or operation sales background.
  • Previous experience within transport and logistics, is essential.
  • Time management and communication skills.
  • The ability to prioritise and to pro-actively deal with situations and use initiative.
  • Driven to succeed within the workplace.

In this role, you will:

  • Assist with handling the Account Managers customers.
  • Speak with customers daily, dealing with issues and bookings.
  • Office administration duties.
  • Receive inbound calls from within the branches client base and either redirect the call to the relevant employee or, if they are away from the office, deal with their call correctly to satisfy the customer’s needs.
  • This will include taking the details of a quote / calculating a price / using your experience and that of others to conclude a sale price / communicate that to the customer / enter the booking onto our system and provide feedback on the shipments progress to the customer.
  • Enter the customers bookings onto our system will be a daily task and requires excellent attention to detail while working with the sales representative to make sure you have all the required information.
  • Log any activity with the customer onto the CMS system.
  • Managing and supporting members of the sales team’s workload when on annual leave.

In reward for your hard work:

  • Excellent salary package, plus company laptop and tablet.
  • Europa Worldwide benefit scheme: offering discounts on latest technology, vouchers and gym memberships (on successful completion of probation period)
  • Fantastic working culture and family feel
  • Working closely with a team of talented individuals with a great work ethic, who also love to have fun
  • 24 days annual leave, plus bank holidays
  • Contributory company pension scheme

If you think this great opportunity is for you, apply today!

Please note – if you submit your CV, you are giving Europa Worldwide Group Ltd and its subsidiaries consent to hold your personal data.

Please note, all applications will be dealt with according to General Data Protection Regulations. Europa Worldwide Group are committed to equality of opportunity for all staff, and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.

Interested? Apply below

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