CAREERS

Sales Operator

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Job Role:                                        Sales Operator                                                                                         

Division/Department:                  Road Branch                                  

Location:                                        Glasgow                           

Reports to:                                     Branch Manager                                                                                      

About Europa Worldwide Group:

Europa Worldwide Group is an ambitious independent logistics operator with three divisions, Europa Road, Europa Air & Sea, and Europa Warehouse, and has been featured in The Sunday Times Top Track 250 for three years.

The group employs over 1,400 people with 17 branches in the UK, and the Republic of Ireland, plus Europa’s own teams in Belgium and the Netherlands and internationally in Hong Kong, China, India, and the UAE.

Position Summary:

To build, manage and maintain relationships with Customers as directed by the Road Account Manager. Manage the day- to- day operations of the customers in your portfolio ensuring agreed service levels and financial targets are met.

This is where you come in:

We are currently looking for a Sales Operator to join our Europa team. You will need a good telephone manner, ideally come from a customer service position and be able to proactively deal with situations & problem solve.

Our Ideal Person:

  • A Strong, confident and eager to learn personality.
  • A strong customer service background
  • Experience in Microsoft office
  • Attention to detail with a passion for customer service is critical to this role
  • Time management skills are essential as are communication (phone and writing) skills
  • The ability to prioritize and to work under pressure of workload is also a necessity

In this role, you will:

  • Be the first point of contact for all matters related to your assigned portfolio of customers.
  • Work with key internal stakeholders such as operations and customs supervisor to obtain delivery status updates for your portfolio of customers within a timely manner.
  • Be responsible to communicate providing updates for customers through either phone or email facet.
  • Manage the customer service cycle from start to finish ensuring that key information required to prepare quotes and process consignments are compliant with HMRC customs for your Road Account Managers.
  • Provide a variety of quotes to your customer to best service their requirements in an ever-changing scenario.
  • Be responsible for ensuring credit limits are managed to an appropriate level and payments and debt is recovered.
  • Ensure that the commodity codes and invoices are correct and processed for dispatched.
  • Ensure that problematic tasks that are held for any reason are rectified in a timely manner.
  • Be proactive in approaching and engaging with existing customers to generate income
  • Respond in a timely manner to problem or concerns from customers within the required turnaround time.
  • Ensure you comply and follow our company values, which we refer to as ‘Our Approach to Business’!

What you can expect from us:

  • Generous salary
  • Working with a friendly team of individuals who love to have fun!
  • Laptop
  • 25 days annual leave, plus all UK bank holidays & Annual leave by back scheme
  • Bereavement Leave & Sick Pay
  • Pension & Death in Service
  • Enhanced Maternity / Paternity & Adoption pay
  • Employee Wellbeing Programme & Cycle to work scheme (After 3 months)
  • Refer a Friend Scheme (Earn up to £1000).
  • The opportunity to develop, progress and work within a global organisation which is rapidly growing.
  • A fantastic working culture which promotes excellent work/life balance.
  • Charity 50-50 & Long service awards