Job Role: Sales Operator
Division/Department: Road Branch
Location: Liverpool
Reports to: Branch Manager
About Europa Worldwide Group:
Europa Worldwide Group is an ambitious independent logistics operator with three divisions, Europa Road, Europa Air & Sea, and Europa Warehouse, and has been featured in The Sunday Times Top Track 250 for three years.
Europa has invested £5 million in its innovative market-leading product, Europa Flow, providing a frictionless flow of goods between the EU and the UK post Brexit. The group employs over 1,400 people with 19 sales offices in the UK, and the Republic of Ireland, plus European teams in Belgium and the Netherlands and internationally in Hong Kong, China, India and the UAE.
The global operator recently reported a record turnover of £302m for the last 12 months, as of August 2022, and remains on track with its ambitious investment programme.
Position Summary:
To build, manage and maintain relationships with Customers as directed by the Road Account Manager. Manage the day- to- day operations of the customers in your portfolio ensuring agreed service levels and financial targets are met.
This is where you come in:
We are currently looking for a Sales Operator to join our Europa team. You will need a good telephone manner, ideally come from a customer service position and be able to proactively deal with situations & problem solve.
Our Ideal Person:
- A Strong, confident, and eager to learn personality.
- A strong customer service background.
- Experience in Microsoft office.
- Attention to detail with a passion for customer service is critical to this role.
- The ability to prioritize and to work under pressure of workload is also a necessity.
In this role, you will:
- Be the first point of contact for all matters related to your assigned portfolio of customers.
- Work with key internal stakeholders such as operations and customs supervisor to obtain delivery status updates for your portfolio of customers within a timely manner.
- Be responsible to communicate providing updates for customers through either phone or email facet.
- Manage the customer service cycle from start to finish ensuring that key information required to prepare quotes and process consignments are compliant with HMRC customs for your Road Account Managers.
- Provide a variety of quotes to your customer to best service their requirements in an ever-changing scenario.
- Be responsible for ensuring credit limits are managed to an appropriate level and payments and debt is recovered.
- Ensure that the commodity codes and invoices are correct and processed for dispatched.
- Ensure that problematic tasks that are held for any reason are rectified in a timely manner.
- Be proactive in approaching and engaging with existing customers to generate income.
- Respond in a timely manner to problem or concerns from customers within the required turnaround time.
- Ensure you comply and follow our company values, which we refer to as ‘Our Approach to Business’!
What you can expect from us:
- Excellent salary package
- 25 days annual leave
- Europa Rewards Scheme (offers/discounts on latest technology, vouchers, gym membership etc) The opportunity to develop, progress and work within a global organisation which is rapidly growing.
- A fantastic working culture which promotes excellent work/life balance.
- Working closely with a team of talented individuals with a great work ethic who also love to have fun!
- Contributory company pension scheme.
- Enhanced Maternity / Paternity & Adoption pay.
- Death in Service
- Additional holiday scheme
- Employee Wellbeing Programme
- Laptop
- Company events
“Europa Worldwide Group do not accept agency CV submissions unless specifically requested/ engaged with the role by the Internal Recruitment Team. Please do not submit speculative CV’S to our Recruiters, Employees, Hiring Managers, or any branches/locations directly. Europa will not be responsible for any fees related to CV’s received in this unsolicited manner”
