Our storyEuropa Worldwide Group is one of the largest privately owned transport and logistics companies in the United Kingdom.
Formed by Mr Andrew Dare in 1966, Europa was one of the very first transport companies to establish express services into mainland Europe. We began with just daily services to and from Italy, with one office in Barking in Essex and only four staff. Over time we expanded our road routes to cover all of mainland Europe, Eastern Europe and Scandinavia. Our working knowledge of what it takes to make a European Express Network of services really function has established us as an innovator and leader in our sector. Over 50 years since we began, we now employ 1000 people and have a presence in more than 160 countries across the globe, offering Road, Air and Sea, Showfreight, Warehouse and Contact Centre services as well as our industry-leading road services.
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Focused on value and customer satisfaction
We give customer service wrapped in passion and personality
It is absolutely essential that we give highly efficient (internal and external) customer service. However, efficienct alone is not enough. We need to wrap our service in passion and personality. With every interaction, on every day of the every week, we must make the effort to make our customers feel good. Only if we connect with then, will they want to come back.
We act reasonably and insist that we are treated reasonably
Acting unreasonablity is self-defeating. If we act unreasonably we damage our reputation internally and externally. However we are not weak, we must insist that we are treated with respect and given a good deal.
We drive our complexity
We must continuously find ways to drive complexity out of our business. However we must not fall foul of over simplifications, as this will only mask a problem. We need to cut through the fog, and ensure that our set up is based on upon straightforward concepts that work. We must speak a clear language that seeks to demystify what we do.
We build positive teams with family spirit
We foster respect for each other and create teams which value character and personality. We show consideration for our colleagues and help out in times of difficulty, even when it is not "our" problem. We look after each other, long term success comes only to team that work together.