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Our highly experienced team have been providing outsourced contact centre services for over 20 years – across sectors and for a variety of recognisable brands.

Operating as the voice of your brand and values, our purpose is to proactively champion customer centric values and drive sales for our customers by providing a first class service. 

Our role is quite simply to help our clients improve customer service, operate in the most cost effective way and deliver a measureable return on investment. 

This is achieved by having an empowered, skilled and motivated team, ensuring that quality underpins everything we do, and having a management team who lead with agility and passion.

We are always available for a friendly chat and free consultation to see if we can help support your customer experience. You can contact us here.

Our services

We focus on delivering great customer service across multiple channels in the following areas:

  • E-commerce sales & customer service
  • Booking & Event support lines
  • Membership Management  
  • Subscription Support
  • Admin Support

Our approach

We’re about being transparent, acting reasonably and encouraging family spirit within our teams (just a few of our company values) and we always put our customers first. You can trust us to keep our promises, do what is right not what’s easy and critically to focus on the fundamentals of delivering excellent customer service at all times.

Our resources

  • Motivated and talented team
  • Industry leading multichannel response handling platform, Genesys Purecloud
  • Customer CRM processing system, Microsoft Dynamics, available to use or ability to plug into your software
  • Dedicated account managers for every account
  • Fully compliant with industry regulations (PCI, GDPR)
  • In house IT development & project management 
  • Latest Quality Assurance software enabling tailored, adaptable performance review
  • Internal talent and development programs 
Contact Centre
Europa Contact Centre

Our people

Headed up by Alison Flannery – who has 20 years experience in this sector – the centre prides itself on its successful team support structure, internal progression and development of our staff.

We work hard to engage, empower and value our advisors and, at every level, operate based on a culture of ownership and accountability.

In summary, we are are a professional, reliable and dedicated bunch.

What our customers say...

“We were looking for a holistic and proactive approach to our supporter engagement area of the business and Europa have provided that service for us.  They have taken on our existing function and applied new methods and processes to increase efficiencies whilst building our membership retention and revenue.  The team are always on hand and very easy to work with.”

“Europa Contact Centre are the ideal partner for outsourced services. They pay keen attention to detail and are constantly improving their processes. Their pool of agents are extremely well trained and provide outstanding service to my customers. I can focus on growing my business knowing that Europa has these processes taken well care of.”

What our customers say...

“I wanted to extend a thank you to Europa for the hard work and dedication you give to us.  Our business relies on the prompt processing of high volumes of cheques into our bank account which you always achieve. Your flexibility has been invaluable in helping us through lockdown over the past year and we cannot thank you enough for this invaluable support. “

“Our dedicated team (who have worked on our account for some five plus years) have become an invaluable extension to the membership team, and makes a huge difference to our daily workload. By being able to access our database, answer our phone calls, and manage the membership email inbox.”

What our customers say...

“Europa provides effective, knowledgeable support and membership administration  – and from the members’ point of view, they are dealing with one of our own employees – exactly as it should be! This means that the staff team at head office are freed up to focus on recruitment and retention campaigns. I am delighted to wholeheartedly endorse Europa, and its commitment to customer service.”

What consumers say about our service...

“I am very grateful to you for the exemplary manner in which you have assisted me. Your management team should be proud of you and your feel for customer service.”

“If everyone in Customer Service was like her, the world would be a better place!”

“Messed up a ticket purchase this morning so rang your contact number. Didn’t ask her name but was looked after by a delightful, polite girl. Excellent service thank you.”

What consumers say about our service...

“Your amazing customer service team were all over it. Problem solved!. Thank you”

“James’ customer service is top class and I can’t thank them enough for being amazing at a difficult time like today. Canny recommend their service or be thankful enough.”

“I have just spoken to a chap on the booking line and would like to say how professionally and efficiently he dealt with my dilemma. He reassured me in a friendly approachable manner that he would do his best to resolve the situation. He demonstrated excellent customer service and I would like this to be noted.”

What consumers say about our service...

“I just wanted to say that I received excellent customer service today with a lovely lady who I had the pleasure of speaking with twice on the phone. Please pass on that I was really impressed with her good humour, patience and helpfulness.”

“We are currently living in a very uncertain environment and I wanted to ensure that you know, she was attentive, kind and commendable at her customer service technique and solved my issue effortlessly.”

“Can I just say your customer service appears excellent.”

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